Magento Support

Why do I need Magento support?

At Media Lounge we have a dedicated team of Magento professionals poised and ready to ensure that your online store stays online and runs as smoothly as possible. Whether you need help setting up a coupon code or your site is offline with a scary error message, we give you the warm and fuzzy feeling that your ecommerce business is being fully supported.

Site downtime
Fast reaction when something goes wrong.

Magento error messages
If you think something isn’t quite right, we will look into this for you. If needed, we’ll undertake an emergency code fix.

“How do I?”
If you have any questions on how to use a feature of Magento.

Magento Training
We can offer over the phone, Skype, or even face-to-face training on how to use and get the best out of Magento.

Development and customisation
If you need any development work from plugin installations, custom features, or changes to the design or layout.

Site admin support
Need assistance configuring your store? Need to import products? Importing data from a different store? Processing orders?

Plugin installation
We can install Magento plugins and extenstions and provide details on getting support from the plugin developers.

Magento upgrades
Upgrade your Magento store to a new version of Magento which works for your configuration.

Pay and Go Support

If you would rather pay for your Magento support as you need it, we recommend our pay and go plan. When you need support you simply pay for the time in hourly blocks. In the first instance, you will need to email our support team who will provide a quote which must be paid in advance of the work.

This includes all elements of support from Magento questions, additional features, training, and any customisation work.

  • £100 per hour.
  • Response within 24 hours.
  • Initial requests via email only.

Magento support packages

Media Lounge have been working with Magento since its launch in 2008 and have built over 120 stores in this time. We have worked on a wide range of stores with varied functionality and have learnt a lot from our clients along the way. The gives us the technical ability to support any Magento store with our in-house design and development team. Our support plans are flexible and require no long term commitments and you can swap plans at any time.

View our plans here


Online shopping websites built using the award winning and industry leading Magento ecommerce software.
How we do it

CMS Website

Websites designed to entice visitors and encourage a call to action such as an email or phone call.
How we do it

Mobile Commerce

Reach a growing audience of mobile shoppers with a store built specifically for smartphone platforms.
How we do it

Social Networking

Facebook, Twitter, Instagram, Youtube and Google + can be part of a crucial strategy to increasing brand/product awareness and driving relevant traffic to your website.
How we do it
Get in touch

Get in touch

Our contact Close Telephone: 020 7099 1827
Local Rate: 0845 003 8182


We try to get back to all enquiries within 24 hours with a personal response.

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