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Magento Support

If you have an existing Magento 1 or 2 store and are looking for a new agency, our dedicated and certified support, development, project management, design and marketing teams are ready to provide quality Magento support when you need it most. We’re proud to have worked on Magento for over 10 years and be an official partner – our experience has helped hundreds of retailers with their existing stores already and we are keen to help more!


We formed our agency shortly after the first public version of Magento became available back in 2008. Since then, we’ve offered support to Magento stores across a wide range of business sectors and sizes, and currently work with over 100 retailers and store owners on a daily basis. We’re fully Magento certified for both development and as solutions specialists so the product, service and advice you receive is always based on these principles, skills and experience.

We’re fully Magento certified including developers and solutions specialists.

Our Magento support team work with the leading extension providers and will always choose extensions for your store based on the quality of the extension and service received from the provider, not just on cost. We’ve partnered with a range of 3rd party service providers such as Braintree, Royal Mail, Interlink, dotdigital, Nosto, as well as systems and service providers like Linnworks, Orderwise and Xero, plus many more.

Magento Solution Partner


Our dedicated, experienced and in-house Magento support team is on hand for any support queries, new features and training whenever you need. The team is available via email, phone and directly from the admin of your store into our Magento support portal where you can raise tickets, review your support hours and read your own tailored knowledgebase.

Once we’ve taken on your store, you’ll stay in contact with your project and support team to continually improve KPIs such as conversion rate through reviews, audits, and split testing.


As an online retailer, you can’t afford downtime or performance issues – which is why we use tailored Magento servers for improved performance and security. Magento has a large and complex framework which needs dedicated and optimised servers to run effectively. Backed by our in-house Magento support team, our hosting environment has been 10 years in the making so we have everything covered.

Flexible packages and payment terms are available along with third-party integrations for added security and performance where needed.

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With our hosting framework we provide tools to scan and prevent attacks. We'll also check your site regularly to make sure everything is as secure as it can be and help with investigations and PCI compliance.
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Performance has a big impact on sales and even your Google ranking. We'll make sure your store is running as fast as possible on launch and then work with you to keep the site running speedily.
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Combining data and UX, we'll continually improve the customer journey to generate more sales from your existing traffic through split testing, incremental updates and user research.
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Our in-house marketing team is on hand to make sure you have everything in place, the site is SEO-friendly and optimised, and your advertising and Google Shopping campaigns are running at peak performance.

Latest Case Study

Old average page load speed
2.3 seconds
New average page load speed
0.9 seconds

Much Needed Face Lift

Stepped in and liberated us from a rogue developer. Media Lounge are our 3rd developer and have helped resolve issues with our old site as well as deliver a much-needed face lift.

Start your journey with us


Magento Support process
Magento Support process

Speak to our Magento team

Enquire 01202 237370