Wasting anything in business ultimately comes down to wasting money. You’ll be surprised how much you could save and reinvest if only you streamlined your processes and thought carefully about ergonomics and efficiency in eCommerce. Maximising your return on investment is a crucial part of success, so today let’s think about how to optimize your flow of activity in fulfilling orders.
What steps do you and your employees take when fulfilling orders? Include every time something is noted, an email is sent, a package is lifted, even the physical activity that takes place when an order is picked. Every one of these steps needs to be considered when you’re improving your fulfilment processes.
Do you really need to have that many products ready and waiting in stock, or could you be producing according to order? Items that are taking up shelf space already represent time and money taken to create them. These are expensive luxuries unless you can really imagine them being ordered in the near future. How about your team members? If you’re paying them for their role in the business, have you thought about the time they spend between activities waiting for the next step in the process?
Transportation can make the difference between Magento business success and failure. Get shipping streamlined so that the customer gets quick service without you having to spend time and money on excess miles in transit or unnecessary steps or journeys for the courier or packer.
How are your delivery stats? If you’re often having to deal with returns because the wrong product was sent or there were faults identified on arrival, then you’re pouring money down the drain. Whenever you have to deal with returns you’re spending extra money and its money that may never have been needed to be spent. It’s one thing if you’re a fashion boutique who budgets for customers to try clothes on and return them, but if your product gets sent back for avoidable reasons that are something you need to deal with.
Remember that the right website developer can go a long way in making your business run efficiently and your order fulfilment smooth.
If you need any more information on this, please feel free to call our Magento eCommerce support experts here at Media Lounge.