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Why Us

When embarking on a new Magento eCommerce project, whether you’re looking to upgrade your current platform or start a new venture, a number of queries and concerns about the choice of agency partner are often the first hurdle. These concerns aren’t just limited to Magento eCommerce, but occur whenever you seek to select another service provider to help you with your business. Having founded a number of eCommerce and online businesses ourselves, we’ve also experienced this process when selecting agencies or service partners to work with who offer skills or services we don’t have in house, with the aim of enhancing our business or reducing our learning curve. When seeking these professional services, the majority of initial concerns focus around the following:

• DO THEY UNDERSTAND MY BUSINESS, MARKET AND OBJECTIVES?

• DO THEY HAVE THE SKILLS REQUIRED TO COMPLETE THE PROJECT?

• DO THEY HAVE EXPERIENCE WITH SIMILAR PROJECTS AND BUSINESSES OF OUR SIZE?

• DO THEY PRODUCE CONSISTENT RESULTS ENHANCING BUSINESSES WITH THEIR SERVICES?

• WILL THE PROJECT BE COMPLETED ON TIME AND WITHIN MY BUDGET?

• ARE THEY GOOD COMMUNICATORS AND EASILY CONTACTABLE?

• DO THEY FORM LONG-TERM MUTUALLY BENEFICIAL RELATIONSHIPS WITH THEIR CLIENTS?

• CAN I WORK WITH THEM?

• CAN I TRUST THEM?

• DO THEY GET IT?

Many of these seem obvious, but often get left unanswered, perhaps simply forgotten when looking at great designs or being baffled with technical information. However, if you don’t get the answers you need to each of these queries, and perhaps a selection of your own, before selecting your agency partner then it’s likely to be detrimental to the project overall. This alignment between the two businesses is really the foundation to the success of your project, so we aim to address these with the following, so you can make an informed decision as to whether we’re the right eCommerce agency for you.

  • bag
    Retailers Ourselves
  • book
    Our Experience
  • head
    Technical Project Managers
  • support portal
    Support Portal
  • heart-w
    Values
  • quote
    What Our Customers Say

Retailers Ourselves

To put it simply, we’re in the same boat. As retailers ourselves, we know the problems our clients face with eCommerce websites. We’re not looking from the outside in; we’re right next to you, providing our own end-to-end service for our own retail customers. And by learning from our own mistakes, we’re better placed to make sure you avoid them.

If you’re an existing business, you’ll understand that the website platform is only one part of a complex business structure which allows you to trade, market and fulfil your business objectives, so by having this daily hands on experience and the bigger picture of what’s needed, we can provide strategical advice to help you achieve your goals.

Being able to advise on the full solution, from supply chain, through your eCommerce store, to warehousing and delivery puts us in a unique position where we can share our experience and results to enhance your business. Our focus with our own stores has always been to be as automated and lean as possible, reducing admin time, enhancing customers experiences of the brand and service, and to provide the absolute best customer service possible. If these are similar to your objectives then we’d love to help you grow your business further.

So when you ask for our advice on system development, an extension or a change to the layout of the website, our response will always be backed up with the results we’ve had on our own stores, as well as what we lean from our clients stores, and the statistics to prove why this is suitable or isn’t suitable for your business. This approach helps keep expensive experimentation down and cuts your learning curve.

When you already do what your customers are looking to do, you have skin in the game!  After all, you wouldn’t take mortgage advice from your dentist, even though he has one. That’s why we feel we give our customers the “unfair advantage”.

Our Experience

We formed our eCommerce agency when the first public version of Magento became available back in 2008. Since then we’ve built Magento eCommerce stores for a wide range of business sectors and sizes, and currently work with over 100 retailers and store owners on a daily basis. We’re fully Magento certified for both development and as solutions specialists so the product, service and advice you receive is always based on these principles, skills and experience.

We’re partners with the leading Magento extension providers and will always choose extensions for your store based on the quality of the extension and service received from the provider, not just on cost. We also partner with a range of 3rd party service providers such as Braintree, Royal Mail, Interlink, dotmailer, Nosto, as well as systems and service providers like Linnworks, Orderwise and Xero, plus many more.

Running our own stores, our experience isn’t just limited to the eCommerce store itself - we also understand the full solutions required to sell on multi channels like Amazon & Ebay, selling in-store via EPOS, warehousing, dispatch and delivery, marketing and social media, to fully embrace the end to end process of an omni channel retailer and delivering the solutions to facilitate this.

Technical Project Managers

As a client you often want to talk directly with someone technical, who understands the platform on a code level or to simply understand if an idea for development you have is possible. All clients work directly with our 'Technical Project Managers' who are ex-Magento developers, Magento solutions specialists and have a minimum of 5 years Magento experience.

These project managers will reduce your enquiry time, make your project more efficient and are able to cover admin, front-end and back-end functionality directly with you and your team.

Support Portal

We have built our own bespoke support portal which is fully integrated into your Magento store providing you and your team direct access to our help desk, support ticketing system, support logs, tailored knowledge base and payments system, making it quick and convenient to contact our team.

Our support portal also provides a completely transparent way of working where our clients can control support time used, approve quotes and see all work in progress. This also provides access to who the task is with, as well as historically what's been completed along with any notes and comments.

Values

Creative
Providing the space and freedom for innovative and different approaches to particular tasks, turning new and imaginative ideas into something of true value. Often present with the usual, but dedicated to finding the unusual solution with endless possibilities.

Progressive
Encouraging ideas and methods which push for change and yield greater results. Consistently striving for self improvement and the improvement of the service we offer.

Open
A collaborative family culture open to the team and clients where all work is made fair, clear and transparent to everyone involved. Embracing of open source technologies and how these can improve the world around us.

Efficient
Mindful of the commercial efficiency with everything we do, to remain lean, agile and resourceful with both ours and our client's time. To reduce manual process and improve the efficiency and experiences for everyone.

What Our Customers Say