To put it simply, we’re in the same boat. As retailers ourselves, we know the problems our clients face with eCommerce websites. We’re not looking from the outside in; we’re right next to you, providing our own end-to-end service for our own retail customers. And by learning from our own mistakes, we’re better placed to make sure you avoid them.
If you’re an existing business, you’ll understand that the website platform is only one part of a complex business structure which allows you to trade, market and fulfil your business objectives, so by having this daily hands on experience and the bigger picture of what’s needed, we can provide strategical advice to help you achieve your goals.
Being able to advise on the full solution, from supply chain, through your eCommerce store, to warehousing and delivery puts us in a unique position where we can share our experience and results to enhance your business. Our focus with our own stores has always been to be as automated and lean as possible, reducing admin time, enhancing customers experiences of the brand and service, and to provide the absolute best customer service possible. If these are similar to your objectives then we’d love to help you grow your business further.
So when you ask for our advice on system development, an extension or a change to the layout of the website, our response will always be backed up with the results we’ve had on our own stores, as well as what we lean from our clients stores, and the statistics to prove why this is suitable or isn’t suitable for your business. This approach helps keep expensive experimentation down and cuts your learning curve.
When you already do what your customers are looking to do, you have skin in the game! After all, you wouldn’t take mortgage advice from your dentist, even though he has one. That’s why we feel we give our customers the “unfair advantage”.
We formed our agency when the first public version of Magento became available back in 2008. Since then we’ve built Magento eCommerce stores for a wide range of business sectors and sizes, and currently work with over 100 retailers and store owners on a daily basis. We’re fully Magento certified for both development and as solutions specialists so the product, service and advice you receive is always based on these principles, skills and experience.
We’re partners with the leading Magento extension providers and will always choose extensions for your store based on the quality of the extension and service received from the provider, not just on cost. We also partner with a range of 3rd party service providers such as Braintree, Royal Mail, Interlink, dotmailer, Nosto, as well as systems and service providers like Linnworks, Orderwise and Xero, plus many more.
Running our own stores, our experience isn’t just limited to the eCommerce store itself - we also understand the full solutions required to sell on multi channels like Amazon & Ebay, selling in-store via EPOS, warehousing, dispatch and delivery, marketing and social media, to fully embrace the end to end process of an omni channel retailer and delivering the solutions to facilitate this.
Technical Project Managers
As a client you often want to talk directly with someone technical, who understands the platform on a code level or to simply understand if an idea for development you have is possible. All clients work directly with our "Technical Project Managers" who are ex-Magento developers, Magento solutions specialists and have a minimum of 5 years Magento experience.
These project managers will reduce your enquiry time, make your project more efficient and are able to cover admin, front-end and back-end functionality directly with you and your team.
We have built our own bespoke Apps system which is fully integrated into your Magento store providing you and your team direct access to our help desk, support ticketing system, support logs, tailored knowledge base and payments system, making it quick and convenient to contact our team.
ML Apps also provides a completely transparent way of working where our clients can control support time used, approve quotes and see all work in progress. This also provides access to who the task is with as well as historically what's been completed along with any notes and comments.
Providing the space and freedom for innovative and different approaches to particular tasks, turning new and imaginative ideas into something of true value. Often present with the usual, but dedicated to finding the unusual solution with endless possibilities.
Encouraging ideas and methods which push for change and yield greater results. Consistently striving for self improvement and the improvement of the service we offer.
A collaborative family culture open to the team and clients where all work is made fair, clear and transparent to everyone involved. Embracing of open source technologies and how these can improve the world around us.
Mindful of the commercial efficiency with everything we do, to remain lean, agile and resourceful with both ours and our client's time. To reduce manual process and improve the efficiency and experiences for everyone.